Returns and Refunds
Frequently asked questions about returns, refunds and exchanges.
Christmas return period
If goods are purchased between 1st November 2025 - 24th December 2025, we will allow a refund of those goods if returned by 23rd January 2026 provided the goods (including all tags, labels and packaging), are unused, unworn and undamaged, if you have
What’s Your Return Policy?
We are pleased to offer free returns for our loyalty members. All other customers will be charged standard shipping rates for their returns. We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are
How do I Make a Return Via Mail Within Australia?
We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging. 1. Prepare. Lodge your return here. You will need
How do I Return an Item Within New Zealand?
We accept the return of full price & sale items returned within 30 days of purchase provided your item(s) are unused, unworn and undamaged, and include all original tags, labels and retail packaging. Return by mail. 1. Prepare. Lodge your return here
Do You Offer Exchanges?
We're currently unable to process exchanges through our online store. To avoid disappointment, we recommend placing a new order for the item you would like to purchase and returning your existing merchandise to our online warehouse for a full refund.
Warranty and Terms of Use
Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and c
How do I Submit a Warranty Claim?
We offer a limited warranty on our products against manufacturer defects. For more information on warranties, repairs and policies, please contact Customer Service team or visit our Terms of Use and Privacy Policy pages.
Third-Party Retailer Warranty
If you purchase one of our items form a third-party retailer and your item is faulty please return the item to the retailer you purchased it from with a valid proof of purchase. We have our own warranty processes with these retailers.