We are sorry to hear you received the wrong item in your order!. Please Contact Us for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that i

We are sorry to hear you received the wrong item in your order!Please <a href="https://www.dcshoes.com.au/pages/faqs?hcUrl=%2Fen-US%2Fcontact" rel="noopener noreferrer" target="_blank">Contact Us</a> for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll be sure to resolve the situation!

What do I do if my Item(s) Arrives Damaged?

What do I do if I Receive the Wrong Item in my Order?

Please feel free to reach out to our Customer Service team via email anytime!

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

DC Shoes

Frequently asked questions about order issues.

Order Issues

My Orders

What’s Your Return Policy?

How do I Make a Return Via Mail Within Australia?

How do I Return an Item Within New Zealand?

Do You Offer Exchanges?

Warranty and Terms of Use

How do I Submit a Warranty Claim?

Third-Party Retailer Warranty

Returns and Refunds

Track my Order

Do You Offer Free Shipping?

What is Your Shipping Policy?

Do You Ship Worldwide?

Split Shipments

Customs Import Duties and Taxes for NZ

Click & Collect

Shipping & Delivery

Can I Edit or Add Anything to my Order?

What is Your Cancellation Policy?

How do I Apply Promo/Discount Codes?

What is DC Crew?

What do I Get for Joining DC Crew?

How do I Earn Offers and Rewards?

How do I Use a Reward?

How do I Get Free Shipping?

What Happens if I Return Items from a Loyalty Order?

How do I View my Points?

My Purchase is Not Appearing in my Points Balance, What Should I do?

Do my Loyalty Points have an Expiration Date?

Do my Rewards have an Expiration Date?

Can I Use my Points on Other Boardriders Family Brands?

How do I Update my Account Details?

Online & In-Store Sales/Promotions

Loyalty & Promotions

What Payment Methods do You Accept?

Payment

General

Men's Footware

Men's Tops

Men's Bottoms

Denim Fit Guide

Standard Hats

Flex Fit Hats

New Era Hats

Men's Snow

Men's Snow Gloves

Men's Size Guides

Women's Footwear

Women's Snow Gloves

Women's Snow

Women's Size Guides

Kid's Footwear: 4-16 Years Old

Toddler's Footwear

Kids's Tops: 8-16 Years Old

Boy's Bottoms: 2-7 Years Old

Boy's Bottoms: 8-16 Years Old

Kid's Size Guide

Size Guide

Boardriders Community

When Will my Gift Card Expire?

Can I Buy a Physical Gift Card?

Can I Use my E Gift Card In-Store?

When Will I Receive my Gift Card?

Can I Earn Loyalty Points on Gift Card Purchases?

Can I Use More Than One Gift Card at Checkout?

How do I Redeem my Gift Card?

How do I Check my Gift Card Balance?

Can I Get a Refund?

Can I Purchase a Gift Card to Use in NZ?

Gift Cards

Contact Us